ReachLocal has worked with a lot of local businesses, large and small all around the United States. And while we are sure they have satisfied customers, we have come into contact with quite a few dissatisfied customers.
Just google “Reach Local Complaints” or “Reach Local Reviews” and you will find that you’re not alone if you were completely dissatisfied or even angry about your experience with ReachLocal as a PPC or search marketing company.
So Just What Are They Selling For PPC?
ReachLocal offers, in their own words “full service digital marketing” but just how effective that marketing is can vary greatly, as evidenced by the former customer complaints.
Seems like an amazing deal, right? $750 per month for all of your search advertising? Wow. But what will that actually get for you? How do you know what is actually being spent on your campaigns? Where are your ads being shown? What is their impression level? How often are they clicked on? What actual search queries are causing your ads to be clicked? What causes that figure to go higher than $750 per month?
Most complaints have a common theme – customers were promised the sun, the moon and the stars and Reach Local failed to deliver on those promises. Or, even worse, kept getting the clients to spend more and more money with their service with no tangible results to the businesses. You can read more here if you’re interested.
There Is Some Good News!
Not all paid search agencies or consultants operate like Reach Local. In fact, most that we know absolutely do not! We certainly don’t and can offer you the following:
Not all paid search agencies or consultants operate like Dex Media / Super Media. In fact, most that we know absolutely do not! We certainly don’t and can offer you the following:
#1 Ownership of your account
At Neptune Moon, we firmly believe that our clients should be in control of all of their accounts and grant access to us, as their trusted service provider.
Since you will be the account’s owner, you will have the ability at any time to log in to the account and see what is happening in the actual AdWords interface. We provide insight and analysis for you as to what is happening in the account, but at any time, you can log in and see it for yourself!
#3 True Partnership
Part of the reason we have such long-term relationships with so many of our clients is that we view ourselves as part of their team. It’s our job to bring new ideas to the table as the landscape of digital marketing is constantly shifting. We help clients put their message in front of people who are most likely to buy what it is that you’re selling!
#4 Clear Pricing For What You Actually Get
The scope of work to be performed is clearly outlined, as is the price for the work. We also separate our strategy, implementation and management fees from the actual money you will pay to AdWords for the actual clicks. So you will always know exactly how much you are spending on the clicks themselves, as well as professional management services.
Sound Like Something You Might Be Interested In?
We would love to hear from you about how we might help you reach your search marketing goals!
Call us at 610-341-8181 or fill out our contact form and we will contact you.